We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused or unworn, with tags and in its original packaging. You will also need your receipt or proof of purchase.

To initiate a return, you can contact us at tamoaisstore@gmail.com. Please note that returns must be sent to the following address: tamoaisstore@gmail.com

If your return is accepted, we will send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at tamoaisstore@gmail.com .



Damages and problems
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the problem and correct it.



Exceptions/non-returnable items
Certain types of items cannot be returned, such as perishable products (such as food, flowers, or plants), personalized products (such as special orders or personalized items), and personal care products (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. Please contact us if you have questions or concerns about your specific item.

Unfortunately, we are unable to accept returns on sale items or gift cards.



Exchanges
The quickest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.



14-day cooling-off period in the European Union
Notwithstanding the above, if the goods are sent to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unworn, with tags and in its original packaging. You will also need your receipt or proof of purchase.



Refunds
We will notify you as soon as we receive and inspect your return and let you know whether or not your refund is approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Keep in mind that it may take some time for your bank or credit card company to process and post your refund as well.
If it has been more than 15 business days since we approved your return, please contact us at tamoaisstore@gmail.com .